How long does the certification process take?
With Gateway managing the process, most landlords complete certification within 30–60 days depending on MHA scheduling and any unit preparation needed. Our direct MHA relationships help expedite the process significantly compared to navigating it alone.
What if my unit doesn't pass the initial HQS inspection?
That's exactly why we do a pre-inspection walkthrough first. We identify any potential issues before the official MHA inspection so there are no surprises. Our maintenance supervisor can provide remediation quotes same-day if work is needed.
What is a HAP payment and how does it work?
A Housing Assistance Payment (HAP) is the portion of rent paid directly to you by the housing authority — not the tenant. It is deposited into your account monthly, on time, regardless of the tenant's circumstances. In Mesa, the average HAP payment is $1,637/month per unit.
What makes HUD-VASH different from other programs?
With HUD-VASH (veteran vouchers), your tenant comes with an assigned VA case manager whose entire job is to keep that veteran stably housed. You have a dedicated third party actively invested in making the tenancy work. It's the most stable voucher program available.
Do I have to stop managing my property myself?
Not at all. Gateway handles the certification process and quarterly compliance monitoring — not day-to-day property management. You remain in full control of your property. We are your compliance and certification partner, not your property manager.
What areas do you serve?
We serve the East Valley — Mesa, Chandler, Gilbert, and Tempe — with deep focus on MHA programs in Mesa and Maricopa County HAMC programs across the broader area. If you own rental property anywhere in the East Valley, contact us to discuss your specific situation.
Can I participate in multiple voucher programs?
Yes — and that's often the smartest strategy. Some landlords work with both MHA and HAMC programs across their portfolio. Gateway can guide you through multiple program certifications and help you understand which programs are the best fit for each of your units.
What happens if a tenant violates the lease?
Standard landlord-tenant law applies — voucher tenants have the same obligations as any other tenant. Our quarterly walkthroughs help you identify potential issues early. In the event of a serious violation, we can guide you through the proper process for addressing it with MHA.
